Refund policy

Returns Policy:

Cancellation and Return - Cooling Off Period In accordance with statute and regulation, you may cancel or return your order at any time prior to delivery of the products to you and for a period of 14 days after the delivery of the last item on your order to you without any reason (cooling off period). In that event, you must notify us of your cancellation and arrange to return the products to us no later than 14 days after notifying us of your cancellation. We will process your refund within 14 days of receiving the returned goods or evidence of return. If your order has not yet been fulfilled, you may cancel it directly through your account. You can start a request at https://shopify.com/95708905813/account. If you used a phone number only at checkout then please use the return link in your SMS order confirmation. The cost of returning such goods are to be covered by the customer unless the damage was caused in transit to the customer. We will reimburse you using the same means of payment as used for the initial transaction. The cooling-off period does not apply to certain purchases. Examples are: • Personalised or custom-made products. 

Damaged Goods - If your order arrives damaged, please contact us as soon as possible to arrange a replacement or refund.

Damage/Defects to product on return - If you cancel your order and return goods in accordance with the provisions of these Terms, you are obliged to take reasonable care of the goods prior to returning them. You are also liable for any diminished value of the goods resulting from handling of the goods beyond that necessary to establish their nature, characteristics and functioning. In the event that there is damage to the goods on return from you, we will withhold such portion of the refund due to you as is commensurate with the reduction in the value of the product by reason of the handling of the goods by you beyond that necessary to establish their nature, characteristics and functioning.